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Aug 31, 2022
3 min

In The Know - STM August 2022 News

NEW PHONE SYSTEM On Monday, August 29th, the majority of our toll free and local area code client service phone numbers ported over to a new phone system. All existing phone numbers should continue to work as before. We are excited about the new capabilities this gives us behind the scenes to serve you better! If you experience any issue impacting your ability to call us, please report those issue by emailing: phoneissue@shortstravel.com Travelers Urged to Take Advantage

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Mar 30, 2022
4 min

In The Know - STM March 2022 News

NEW ENHANCEMENT Automated Reminders for Team Travel STM recently introduced automated reminders for commercial air group contracts. The automated email notifications include reminders for deadlines such as when teams can reduce seats without a penalty, when names are due, and a reminder to submit name changes. This exciting new enhancement will: Improve and standardize the communication flow with our teams Eliminate human error and ensure deadlines are met Allow our team trav

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Apr 8, 2021
4 min

In The Know - STM April 2021 News

Rental Car Shortages are Impacting Travelers. Rental car companies are experiencing extreme shortages in availability due to the pandemic. Many rental vendors were forced to implement cost saving measures including smaller fleets sizes. With people getting vaccinated and travel starting to pick back up, the industry hasn’t been able to keep up with the demand in 2021 as the supply is short leaving little to no inventory at certain times. This week, we have received feedback

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Dec 16, 2020
3 min

STM Travel News - December 2020

STM's December Travel News updates readers on Megan Howard's Elite Business Travel Service Award, STM's partnership with WHOOP and much more

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Nov 18, 2020
3 min

STM Travel News - November 2020

STM's November Travel News updates readers on STM's Team Travel Best Practices & Safety Guide, NY, NJ and CT quarantine measures and more.

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Oct 21, 2020
5 min

STM Travel News - October 2020

STM's October Travel News updates readers on STM's new online booking platforms, Enterprise/National's Emerald Club promotion and much more.

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Sep 16, 2020
3 min

STM Travel News - September 2020

STM's September Travel News updates readers on automatically generating passport information and the elimination of airline change fees.

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Sep 1, 2020
2 min

Several of the largest US Airlines have eliminated change fees permanently

Four of the largest US Airlines announced that they would eliminate change fees for almost all types of fares.

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Jul 22, 2020
2 min

STM Travel News - July 2020

STM's July Travel News updates readers on STM's new COVID resource page, STM's Concierge Care and STM's partnership with the NAIA.

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Jun 19, 2020
3 min

STM Travel News - June 2020

STM's June Travel News updates readers on STM's new COO, TSA changes and United's new health assessment at check-in.

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Jun 17, 2020
1 min

STM Initiatives Launched

STM provides an update on initiatives announced in May regarding our two system upgrades.

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May 20, 2020
16 min

Travel Industry Cleanliness and Safety Measures

Travel industry cleanliness measures that airline, hotel and rental car companies are implementing as a result of COVID-19.

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Mar 18, 2020
2 min

STM Travel News - March 2020

STM's March Travel News updates readers on the coronavirus pandemic, booking Southwest Airlines in Travelport and much more.

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Feb 19, 2020
2 min

STM Travel News - February 2020

STM's February Travel News updates readers on STM's newest partnership with Lumo, updates on the Coronavirus and REAL ID Act and much more.

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Jan 28, 2020
2 min

STM Travel News - January 2020

STM's January Travel News updates readers on Southwest's 737 Max cancellations, the best and worst airlines of 2019 and much more.

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Apr 2, 2019
2 min

STM Travel News - April 2019

April 2, 2019 APRIL TRAVEL TALK - 4/23/19 @ NOON CST BEST PRACTICES FOR COMMUNICATING WITH TRAVEL PROGRAM STAKEHOLDERS The success of your travel program is all about communicating compelling, behavior-changing messages to your different kinds of “customer.” And now new digital technologies are making both talking and listening even smarter. We are pleased to have Katharine Williams, President, Dots & Lines LLC, as our guest speaker, to share how you can engage more powerfull

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