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STM Travel News - October 2016

October 12, 2016

Short's Travel News contains insightful news pieces to keep you informed in the travel industry. It will also keep you up-to-date with any new developments at Short's Travel. So read, enjoy, and share!

Customer Service Week

As a nationally recognized event, Customer Service Week is celebrated annually during the first full week in October. Short's celebrated last week with activities and prizes to recognize its employees who provide the highest level of service to its customers each and every day. If you would like to ensure a Short's employee does not go unnoticed for his or her outstanding service, send an email to

Hurricane Matthew

Throughout the week of the storm, nearly 4,000 flights were cancelled across the country. Short's agents fielded several thousand calls, later measured at a 29% increase over standard weekly volume. Short's employees pulled together during the disaster, working extra hours to handle the influx of calls and to support its clients, as well as one another.

Use Apple Wallet

After checking in for your flight, add your boarding pass into your Apple Wallet.* Your phone will then display your boarding pass on your lock screen until after your flight. No wifi is required, and it prevents you from entering your password to access your boarding pass. This will help reduce stress when entering airport security and boarding the plane. *Samsung users can use Google Wallet. More


Flight Schedules after Hurricane Matthew

U.S. flight schedules were mostly back on track Monday following several days of disruptions caused by what was once Hurricane Matthew. More

United Hits Pause on Basic Economy Fares

The traveling public may have gotten a reprieve from basic economy fares this past week with news United plans to push back its integration. More

American Finishing Post-Merger Pilot Integration

American Airlines cleared one of the final major hurdles in the integration of US Airways when it meshed flight operating systems of both carriers. More

Global Entry Expanding to 9 More Airports

The trusted-traveler program that allows participants to avoid the long lines at the customs and immigration booths when re-entering the country is expanding to nine more airports. More

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