Travel Industry Cleanliness and Safety Measures

Updated: 10 hours ago

Updated: August 3, 2020


Learn what airline, hotel and rental car companies are doing to keep customers, crew and staff safe throughout the coronavirus pandemic.


*information can change , please click on specific listings below for the most current updates


AIRLINES

  • The use of face masks is mandatory on all flights for passengers and crew

  • Temperature scanning to all customers

  • Health surveys and interviews to passengers

  • Reverse boarding (first-rear rows ending with front rows)

  • Detailed manual-hygiene processes (in the entire cabin, service tables, seats, armrests, screens, windows, etc.)

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  • Passengers must complete a questionnaire upon check-in

  • Fleet is subjected to daily routines of deep cleaning and disinfection, on contact surfaces

  • Antibacterial gel available at all contact points

  • PPE for flight attendant crew

  • Social distancing when boarding and at the gate

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  • Masks required for all customers and employees

  • Temperature checks and health screening questions upon check-in

  • Complimentary customer care kits

  • Notification email sent prior to check-in if your flight is reaching capacity in Economy Class. Allows customers to explore other options if prefer more space onboard

  • Boarding in zones

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  • Masks required for all guests 12 and over and employees

  • Board by row numbers in small groups from back to front

  • Guests will be asked to complete a health agreement as part of the check-in process

  • Limiting the number of guests on flights and blocking seats

  • Use of electrostatic disinfectant sprayers and and a dedicated cleaning crew covers the most critical areas between flights

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  • Masks required for all customers and employees

  • Installing commercial-grade shields at boarding gates and service desks

  • Encouraging physical distancing throughout the airport and while boarding the plane

  • Adding hand sanitizing stations throughout the airport

  • Enhanced use of electrostatic sprayers and HEPA filters

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  • Masks required throughout the airport and flight for customers, employees and ground staff

  • Antibacterial wipes available in-flight

  • Social distancing markers throughout the airport

  • Boarding from back to front, priority boarding temporarily suspended

  • International aircraft disinfected after every flight, domestic aircraft cleaned every night

  • Changes to in-flight services and amenities

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  • Face masks mandatory from the entrance of the airport through flight

  • Boarding in small grounds, maintaining social distancing

  • Onboard safety announcements

  • Surface disinfecting wipes available onboard

  • Changes to in-flight services and amenities

  • All crew will be using face masks, gloves and other PPE

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  • Face masks required at all times

  • Personal protection pack provided on board containing antibacterial wipes and hand sanitizer

  • Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day

  • Social distancing markers throughout the airport and at the boarding gate

  • Hand sanitizing stations throughout the airport and next to high touchpoints

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  • Mandatory face coverings throughout the flight

  • All passengers are temperature checked

  • Blocking off seats wherever possible

  • Thorough sanitisation of all surfaces - from in-flight screens to air conditioning controls - between every flight

  • Modified in-flight services and amenities

  • Health declarations upon check-in

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  • Due to the coronavirus crisis operations have been suspended until September 4, 2020.

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  • Masks required for all customers and employees

  • Middle seats have been blocked and the total number of customers per flight has been reduced

  • Customer self-health assessment upon check-in

  • Boarding in groups of 10 from back to front

  • Aircraft have to pass a spot check before boarding. If an aircraft doesn't pass, the cleaning crew will be called back

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  • Face masks required in the airport, during boarding and on board

  • Social distancing dots on the floor to help everyone keep a safe distance in the queues approaching the gate

  • After every trip aircraft go through an enhanced cleaning and disinfection process

  • Modified in-flight services

  • Cabin crew will be in full PPE

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  • Masks required for all customers and employees throughout the travel experience

  • Temperature screening at the gate for all passengers and crew

  • Health acknowledgement upon check-in

  • Signage and floor markers to maintain social distancing

  • Enhanced cleaning on and off the plane

  • State-of-the-art air filtration technology

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  • Masks required for all customers and employees

  • Nightly cleaning process with the use of hospital grade disinfectant

  • Closure of airport VIP lounges and suspension of cabin service

  • Providing alcohol-based hand rub dispensers in aircraft for crew and passengers

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  • Face masks required at all times at the airport, during the flight and disembarking the plane for customers and employees

  • All passengers checked for COVID-19 symptoms

  • Antibacterial gel available at high contact points

  • Social distancing when boarding and at gate area

  • Aircraft disinfected and cleaned before and after each flight

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  • Masks required for all customers and crewmembers during check-in, boarding and in-flight

  • Blocking middle seats on larger aircraft and aisle seats on smaller aircraft

  • All travelers required to complete a health declaration

  • Implementing a back-to-front boarding process

  • Streamlining onboard service to minimize physical interactions

  • Increased aircraft cleaning before every flight and overnight

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  • Mandatory use of face masks for all passengers and crew

  • Adjusted boarding and disembarking process to avoid crowding

  • Thorough disinfection on all contact surfaces of the aircraft before and after every flight

  • Modified in-flight services and amenities

  • Crew will promote social distancing on board and will organize passengers in order to avoid crowding when boarding

  • Learn More


  • Masks mandatory for crew and customers at all times

  • Clearly visible distance information in all areas of the airport using floor markings or stands

  • Simplified onboard services and temporary suspension of onboard sales

  • Boarding by groups

  • Upon boarding disinfectant wipes will be provided

  • Self medical check upon check-in

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  • Porter Airlines has temporarily suspended all flights due to COVID-19 until August 31, 2020.

  • Learn More





  • Face masks required at all times for passengers and crew

  • Face shields will be distributed at the airport and are to be worn when boarding and disembarking. Economy class required to wear them on board

  • Modified boarding process

  • All cabin crew will wear PPE suits

  • Arrivals from affected countries are screened to identify passengers with symptoms

  • Protective kits distributed to all passengers on board

  • Learn More


  • Masks required for all customers and employees

  • Middle seats open to provide customers more personal space

  • Electrostatic disinfectant and anti-microbial sprays

  • Boarding in groups of 10

  • Hand sanitizer and wipes available for customers

  • Learn More



  • Masks required for all customers and employees

  • Health assessment at check-in

  • Boarding fewer customers at a time and boarding back-to-front

  • For regularly scheduled flights that are expected to be fairly full, letting customers change flight with no change fee or receive a travel credit

  • Changes to onboard service

  • Providing hand sanitizer wipes as your board the aircraft

  • Learn More


  • Face masks required during the entire travel process

  • Continuously sanitizing aircraft

  • Before boarding, a health control survey and temperature check will be carried out

  • Modified boarding process to respect safe distances

  • Antibacterial gel available at the airport and onboard

  • Crew will wear masks, gloves and face shields or protection glasses

  • Learn More

HOTELS

  • Face coverings are required in hotel indoor public areas in the U.S. and Canada

  • Housekeeping will not enter guest rooms for 24-72 hours after checkout, at which time the room, linens and all touch points will be cleaning with chemicals aimed at killing COVID-19

  • Protective masks and other equipment worn by hotel employees

  • Sanitizing stations or wipes available throughout hotels

  • Enhanced ‘Grab & Go’ breakfast offerings

  • Check-in and check-out using the Best Western Mobile Concierge platform

  • Learn More


  • Heightened cleaning protocols for high-traffic areas and high-touch surfaces

  • Housekeeping "on-demand" option that allows guests to request delivery of additional items without having a housekeeper enter the room

  • Every hotel will designate a "Commitment to Clean Captain", each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols

  • Replacing breakfast buffet with pre-packaged breakfast items

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  • Face coverings are required to enter hotel and in common areas

  • Re-designed check-in process to reduce contact

  • Replacing breakfast buffet with a grab & go format

  • Housekeeping service not provided during the duration of your stay

  • Housekeeping receiving additional cleanliness training focused on disinfection of high-touch areas in guestrooms

  • Learn More


  • Practicing social distancing and providing special training for our teams

  • Providing face masks, gloves and other PPE to hotel employees

  • Expanded cleaning practices with trusted disinfectants and cleansers

  • Managers inspecting all rooms prior to check-in as part of a 10-point room cleaning process

  • Modified housekeeping processes to provide you with choices for when and how your room is cleaned

  • Learn More





  • Contact hotel for specific cleanliness and safety measures.

  • Learn More





  • Response teams to provide assistance 24 hours a day

  • Common areas are cleaned and sanitized 6 times a day

  • Bathrooms and lifts cleaned every hour

  • After each stay, the rooms are sanitized and remain empty 24 hours

  • In the outdoor pools, there is a maximum number of people allowed

  • Enhanced social distancing throughout hotels

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  • Placing a room seal on doors to indicate a room has not been accessed since cleaning

  • Face coverings required at U.S. hotels

  • Tailored housekeeping services

  • Extra disinfection of the most frequently touched guest room areas

  • Contactless check-in and guest-accessible disinfecting wipes

  • Removing pen, paper and guest directory from rooms

  • Learn More


  • Face coverings are required in public areas at all hotels in the U.S. and Canada. Beginning August 10, they will be required at all hotels in the Americas

  • Protective masks and other equipment worn by hotel colleagues

  • Mobile check-in and checkout

  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces

  • Prominently placed hand sanitizer stations throughout hotels

  • Social distancing guidance in public areas across hotel properties

  • Trained hygiene and wellbeing leader or team at all locations

  • Learn More

  • Face coverings are required in all public spaces at our hotels in the Americas

  • Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

  • Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centers and lounges

  • Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology and the addition of in-room IHG Clean Promise cards with cleaning procedures

  • New standards and service approach to buffets, banquets, room-service and catering

  • Learn More



  • Partnered with Leading Quality Assurance (LQA) to develop new hygiene standards

  • Gold standard cleanliness accreditation

  • Enhanced hygiene standards

  • Social distancing practices

  • Employee temperature checks

  • Learn More



  • Guests and team members asked to have a face covering/mark on, prior to entering the hotel

  • Temperature checks for team members and vendors

  • Addition of social distancing markers and signage

  • Hand sanitizer stations

  • Contactless experiences

  • Leaving occupied guestrooms vacant for 24 hours upon checkout

  • Learn More


  • Face coverings are required for guests and associates in all indoor public areas in North America, the Caribbean and Latin America

  • Thoroughly cleaning all guest room surfaces with hospital-grade disinfectants

  • Hand sanitizing stations at hotel entrances, front desks, elevator banks and meeting spaces

  • Signage in public spaces to remind guests to maintain social distancing

  • New cleaning technologies to include electrostatic sprayers

  • The mobile app can be used to check in, access your room and order room service

  • Learn More

  • Customers decide whether they want to use cleaning service during their stay

  • New cleaning and disinfection protocols, including new cleaning equipment and products

  • Stay Safe ambassador in each hotel

  • After disinfection of rooms the entrance to the room will be sealed

  • Hand sanitizer dispensers placed in public areas and customers may buy prevention kits

  • Learn More






  • Higher standards of cleanliness and hygiene

  • Appropriate checks on arrival for guests and employees

  • Disinfection kits easily available to guests and employees

  • Frequent and regular sanitation of high-contact points

  • Use of technology to enhance guest experience and safety

  • Hygiene Ambassadors to ensure measures are implemented

  • Learn More



  • Health inspection certificates

  • Advanced digital services to include online guest service and digital guest relations service

  • Upgraded cleaning and sanitizing protocols

  • Food and beverage services tailored to the current situation

  • Social distancing rules with safety signage and redesigning of common areas

  • Safety equipment offered to all guests, staff and suppliers during their stay

  • All staff must meet the health requirements to work

  • Addition of a health and safety manager in every hotel

  • Learn More


  • Daily health screenings for associates and staff

  • Increased frequency of sanitization with EPA-certified cleaners

  • Signage and distance indicators used throughout hotel high-traffic areas

  • Guest rooms will have a “Safe & Clean” seal of approval sticker upon completion

  • High-traffic areas will be designated as one-way passages to include wider aisles

  • Learn More





  • Contact hotel for specific cleanliness and safety measures.

  • Learn More






  • Continuous cleaning of public spaces and high-contact surfaces

  • Providing antibacterial gel in all public areas

  • Modification to food and beverage services

  • Access to a primary health doctor who is available to assist guests onsite

  • Following strict hygiene protocols

  • Learn More


  • Use of ECOLAB hospital grade products for cleaning and disinfecting high-touch surfaces

  • Additional sanitation protocols

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  • Temperature screening conducted at all key entry points

  • Guests fill in health and travel declaration forms

  • Face masks, hand sanitizers and other PPE items available for guests

  • Incoming luggage and parcels disinfected

  • High touch points disinfected every 20 minutes

  • Learn More



  • Guests required to wear face coverings in all indoor public areas

  • Rigorous cleaning protocols and the use of hospital-grade disinfectants from Ecolab

  • Adherence to 6-foot social distancing

  • Touchless check-in/out

  • Sanitizer available at high traffic/contact points

  • Full cleaning, sanitizing and sealing for new arrivals, mid-stay cleaning by request only

  • Enhanced Stay Safe with Sonesta training

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  • Masks required in indoor public areas at all U.S. and Canada hotels

  • Disinfecting wipes with your key card at check-in

  • Complimentary travel-sized hand sanitizer for each room

  • More frequent cleaning and disinfecting of high-touch areas

  • Enhanced social distancing measures in public spaces

  • Enhanced cleaning and disinfection with Ecolab

  • Learn More


RENTAL CARS

  • Employees trained to implement new and more comprehensive cleaning measures

  • Vehicles thoroughly cleaned between every rental with particular attention to 20-plus high-touch points

  • Social distancing protocols implemented on shuttles

  • Frequently sanitizing touchable surfaces at branch locations

  • Learn More



  • Plexiglass counter shields to observe social distancing protocols

  • Floor decals at rental counters to observe social distancing protocols

  • Disposable gloves and/or hand sanitizer available

  • Rental sales agents wear masks

  • Paperless rental agreements

  • Limiting the amount of passengers on each bus

  • Learn More



  • Enhanced techniques used to clean vehicles after each rental

  • Frequently cleaning facilities with recommended sanitizing products

  • Taking steps to ensure the welfare of employees

  • Learn More





  • Enhanced cleaning methods at branch locations and on shuttle buses

  • Added additional alcohol-based sanitizers

  • Vehicles cleaned and disinfected with a multi-point cleaning process

  • Learn More



  • Employees trained to implement new and more comprehensive cleaning practices

  • Enhanced social distancing protocols in shuttles and branch locations

  • Sanitizing with a disinfectant that meets leading health authority requirements

  • Cars thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points

  • Learn More



  • Vehicles cleaned and disinfected with a 15-point cleaning process

  • All interior surfaces wiped

  • Spotless exterior wash

  • Compartments checked and cleaned

  • Vehicle doors sealed to indicate a car has not been accessed since cleaning

  • Learn More



  • Employees trained to implement new and more comprehensive cleaning practices

  • Enhanced social distancing protocols in shuttles and branch locations

  • Sanitizing with a disinfectant that meets leading health authority requirements

  • Thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points

  • Learn More




  • Enhanced cleaning methods at branch locations and shuttle buses

  • Added additional alcohol-based sanitizers

  • Reinforcing a rigorous cleaning process which includes high priority areas

  • Learn More



RIDE SHARE


  • All shared rides suspended

  • Sanitizer and face masks available for drivers to pick up outside of select Hubs, Driver Centers and Express Drive locations

  • Riders asked to keep car windows open

  • Riders asked to wear a face covering

  • Riders asked to sit in the back seat

  • Learn More



  • Riders asked to sit in the back to allow for more distance

  • Riders and drivers asked to wear face coverings

  • Open widows to improve ventilation

  • Partnering with manufacturers and distributors to source cleaning supplies for drivers

  • Learn More



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1203 West Ridgeway Avenue   Waterloo, IA, 50701   (888) 625-0209

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