Travel Industry Cleanliness and Safety Measures
- Short's Travel Management
- May 20, 2020
- 16 min read
Updated: Jul 18, 2023
Updated: December 28, 2020
Learn what airline, hotel and rental car companies are doing to keep customers, crew and staff safe throughout the coronavirus pandemic.
*information can change , please click on specific listings below for the most current updates
AIRLINES
The use of face masks is mandatory throughout the travel journey for all passengers and crew
Scanning the temperature and conducting health interviews with all passengers
Reverse boarding (first-rear rows ending with front rows)
Completely disinfect the entire cabin using a rigorous sanitization process
All food and beverages are individually packaged and sealed
Hand sanitizer offered when boarding and individual hand sanitizer packets are available to all passengers on international flights
All team members provided with protective equipment
Face masks required at all times
Passengers must complete a questionnaire upon check-in
Fleet is subjected to daily routines of deep cleaning and disinfection, on contact surfaces
Antibacterial gel available at all contact points
PPE for flight attendant crew and staff
Social distancing when boarding and at the gate
All food on board are closed products
Auxiliary ground transportation to reach the plane undergoes a sanitization process after each journey and larger buses used to maintain a healthy distance
Disinfection protocol applied upon reaching 10,000 feet
Mandatory face coverings for all employees and customers over the age of 2. Masks with an exhalation valve or vent, bandanas, neck gaiters and face shields are not permitted. If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. For customers eligible for a face covering exemption, as of December 15, 2020, you will also need to present a negative COVID-19 test taken within 72 hours from departure, at the airport check-in and/or prior to boarding the flight. Note that you may need another negative COVID-19 test for your return journey if the departure of your return trip exceeds 72hrs from the time your test was taken.
Health screening questions and pre-flight infrared temperature checks for customers
Complimentary Customer Care Kits to include a complimentary mask, bottled water, hand sanitizer, headset and a snack
As of July 1, a notification email will be sent to customers prior to check-in if the flight is reaching capacity in Economy Class. This is to allow customers to explore other options if more space is preferred onboard.
All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning
Boarding process has changed to minimize contact and ensure appropriate distancing
Changes to in-flight services and amenities to limit interaction
Masks required for the duration of the flight, including boarding and deplaning, for all employees and guests ages 2 and over. Masks with valves, mesh material or holes of any kind will not be allowed.
Individual hand-sanitizer wipes are available on board and hand sanitizing stations placed throughout the airport
Board by row numbers in small groups from back to front
Guests will be asked to complete a health agreement as part of the check-in process
Through January 6, 2021, middle seats are blocked and capping the number of guests on flights
Use of electrostatic disinfectant sprayers and a dedicated cleaning crew covers the most critical areas between flights. Once complete, our procedures are thoroughly audited by the crew lead, who signs and validates a cleaning certificate.
Helping guests travel to destinations that require a negative COVID-19 test result
Changes to in-flight services and amenities to limit interaction
Masks required in the airport and while flying for all employees and customers ages 2 and older. Any mask with exhaust valves or vents, made with mesh or lace and face coverings that don't cover the nose and mouth are prohibited.
During check-in, travelers will be asked to confirm they have been free of COVID-19 symptoms for the past 14 days
Installing commercial-grade shields at boarding gates and service desks
Encouraging physical distancing throughout the airport and while boarding the plane
Adding hand sanitizing stations throughout the airport and onboard
Treating planes with SurfaceWise®2, a breakthrough coating that provides enhanced protection by sustained killing of 99.9% of viruses, including coronaviruses, on surfaces
Changes to in-flight services and amenities to limit interaction
Masks required throughout the airport and flight for customers, employees and ground staff
Antibacterial wipes available in-flight
Installing social distance markers for passengers to queue while securing a safe distance
Boarding will begin with passengers seated at window seats towards the rear end of the cabin. Priority boarding is temporarily suspended.
International aircraft disinfected after every flight, domestic aircraft cleaned every night and the lavatories will be cleaned and disinfected after each flight
Changes to in-flight services and amenities
To avoid congestion in the cabin, passengers are requested to carry less baggage on board
Temperature check carried out near the entrance of the security check
Face masks mandatory from the entrance of the airport until the end of the trip
Each passenger will undergo temperature checks/screenings at the airport
Regardless of the elite status, boarding will be from back to front in small groups and disembarking will be from front to back
Onboard safety announcements
Surface disinfecting wipes available onboard some flights
Changes to in-flight services and amenities
All crew will be using face masks, gloves and other PPE items
Planes disinfected between each flight
Face masks required at all times in the airport and onboard
Personal protection pack provided on board containing antibacterial wipes and hand sanitizer
Every key surface is disinfected after every flight and aircraft cleaned from nose to tail every day
Social distancing markers throughout the airport and at the boarding gate
Implementing a new boarding process
Hand sanitizing stations throughout the airport and next to high touchpoints
Changes to in-flight services and amenities to reduce physical contact with the crew
If passengers need a COVID-19 test for an upcoming flight departing from the UK, providing a number of options with exclusive discounts to help book a test
All staff and passengers are required to wear face coverings throughout the flight and at the airport
All passengers are temperature checked
Blocking off seats wherever possible
Thorough sanitization of all surfaces - from in-flight screens to air conditioning controls - between every flight
Modified in-flight services and amenities to reduce contact with the crew
Health declarations upon check-in
Masks, gloves and goggles provided for all crew
Passengers asked to stay seated and avoid moving around the cabin
Face masks required to enter the airport, and is required to keep on throughout the flight
Flights boarded by groups, from back to front. Each group called separately to minimize the amount of passengers in line.
Temperature checks for all passengers
Sanitary kit with a face mask and disinfecting wipes provided onboard
Modified in-flight services and amenities
When possible, the aisle seats in the last three rows of the aircraft will be kept unoccupied
Enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles and entertainment centers between each flight
Masks required for all customers and employees ages 2 and older throughout travel. Any mask with an exhaust valve is not approved as an acceptable face mask.
Blocking the selection of middle or select aisle seats and limiting the number of customers on board through March 30, 2021
Customer self-health assessment upon check-in
Boarding in groups of 10 from back to front
Complimentary Care Kits with a face mask and Purell hand sanitizer will be available upon request. Amenity kits available on all long-haul international flights.
Aircraft have to pass a spot check before boarding. If an aircraft doesn't pass, the cleaning crew will be called back.
To reduce service touchpoints, food and beverage offerings have been pared down
Sanitizing wipes and gel packs available on board for use
Vyv Antimicrobial LED Lights installed on 757-200 aircraft lavatories to help reduce the growth of bacteria on high-touch sinks and countertops
Face masks required in the airport, during boarding and on board for all persons ages 6 and older
Complimentary travel hygiene kit containing a mask, gloves, hand sanitizer and antibacterial wipes
Social distancing dots on the floor to help everyone keep a safe distance in the queues approaching the gate
Passengers will pass through thermal scanners
Boarding in small groups from back to front
After every trip aircraft go through an enhanced cleaning and disinfection process
Modified in-flight services and amenities
Cabin crew will be in full PPE
Masks required for all customers and employees throughout the travel experience. The only exception is for children under the age of 2. Open-chin triangle bandannas, face coverings containing vents, valves or mesh material, and face shields are not acceptable as face-coverings.
Temperature screening at the gate for all passengers and crew
Passengers asked to accept the health acknowledgement upon check-in
Signage and floor markers placed throughout the airport to maintain social distancing
An Aircraft Appearance Team spends 4-6 hours every night thoroughly cleaning the aircraft's interior from top to bottom using industry-recommended disinfectant. Before every flight the aircraft is cleaned with a focus on passenger seating, cabin walls, overhead bins, galleys and lavatories.
Masks required for all customers and employees
Nightly cleaning process with the use of hospital grade disinfectant
Closure of airport VIP lounges and suspension of cabin service
Providing alcohol-based hand rub dispensers in aircraft for crew and passengers
Interjet has canceled the remainder of its flights for 2020.
Masks required for all customers (2 years and older) and crewmembers during check-in, boarding and in-flight. Masks with vents or exhalation valves are not permitted. Plastic face shields may be work in addition to a face covering but not in place of one.
Through 1/7 continued limited capacity on flights—however, specific seats (including middle seats) will no longer be blocked
Providing personal protection packs to customers before boarding, including hand sanitizer and disinfectant wipes
All travelers required to complete a health declaration
Implementing a back-to-front boarding process
Streamlining onboard service to minimize physical interactions
Increased aircraft cleaning before every flight and overnight, including surfaces that are touched most like tray tables
Piloting Honeywell's UV Cabin System as another layer of protection against viruses and bacteria
Mandatory use of face masks for all passengers and crew. Masks with valves are not recommended.
Adjusted boarding and disembarking process to avoid crowding
Thorough disinfection on all contact surfaces of the aircraft before and after every flight
Modified in-flight services and amenities
Crew will promote social distancing on board and will organize passengers in order to avoid crowding when boarding, upon arrival, etc.
Masks mandatory for crew and customers at all times. Face shields, FFP2 masks with a valve, scarves and shawls are not permitted on board. For health reasons, an exemption from the mask requirement may be made. An exception is only accepted with a current (not older than 48 hours) negative PCR test result in addition to a medical certificate on the Lufthansa Group form.
Clearly visible distance information in all areas of the airport using floor markings or stands
Simplified onboard services to minimize contact
Contactless boarding by groups
Upon boarding, disinfectant wipes will be provided
Self medical check upon check-in
The frequency and intensity of cabin cleanings was further increased. This applies in particular to the fold-out tables, the armrests, the safety belts, washrooms and door handles
Porter Airlines has temporarily suspended all flights due to COVID-19 until February 11, 2021.
Face masks required at all times for passengers and crew
Face shields will be distributed at the airport and are to be worn when boarding and disembarking. Economy class required to wear them on board. Business Class are asked to wear them at their own discretion.
Modified boarding process
All cabin crew will wear PPE suits in addition to masks, protective glasses and gloves
Arrivals from affected countries are screened to identify passengers with symptoms
Protective kits containing a face mask, gloves and hand sanitizer gel will be distributed to all passengers on board
Modified in-flight services and amenities
All aircraft are disinfected after every flight
Using Honeywell's Ultraviolet (UV) Cabin System cleaning technology to treat aircraft seats, surfaces and cabins
Masks required for all customers (ages 2 and older) and employees. Face coverings with holes, exhalation valves or those made solely of materials like mesh or lace fabrics will not be accepted. Masks that cannot be secured under the chin, including bandanas and face shields will not be accepted. Face shields may be worn in addition to face coverings, but not in place of face coverings. Neck gaiters may be worn as face coverings so long as they cover the nose and mouth and are secured under the chin.
Electrostatic disinfectant and anti-microbial sprays
Boarding in groups of 10
Hand sanitizer and wipes available for customers
Planes deep cleaned from nose to tail for nearly 6-7 hours every night
Masks required for all customers (ages 2 and older) and employees throughout the travel experience. The face mask or covering may not have any vents or openings. A face shield does not count as a face covering.
Customers required to complete a "Ready-to-fly" checklist at check-in
Boarding fewer customers at a time and boarding back-to-front
For regularly scheduled flights that are expected to be fairly full, letting customers change flight with no change fee or receive a travel credit
Changes to onboard service and amenities
Providing hand sanitizer wipes as you board the aircraft
Introducing an "all-in-one" snack bag that includes a wrapped sanitizer wipe, 8.5oz bottled water, stroopwafel and a package of pretzels. For domestic flights between 1 hour and 2 hours and 20 minutes, you'll receive this snack bag only in the premium cabin. For domestic flights longer than 2 hours and 20 minutes, a snack bag is offered to everyone on board.
Face masks required during the entire travel process
Disinfectant mats at the aircraft door, antibacterial gel available and temperature checks before boarding
Continuously sanitizing aircraft
Modified boarding process to respect safe distances, boarding in small groups
Baggage sprayed with disinfectant to keep it free of viruses and bacteria before it goes out in the conveyor belt
Crew will wear masks, gloves and face shields or protection glasses
HOTELS
Face coverings are required in hotel indoor public areas in the U.S. and Canada
If possible, housekeeping will not enter guest rooms for 24-72 hours after checkout, at which time the room, linens and all touch points will be cleaned with chemicals aimed at killing COVID-19
Daily housekeeping service will be by request only
Protective masks and other equipment worn by hotel employees
Sanitizing stations or wipes available throughout hotels
Enhanced ‘Grab & Go’ breakfast offerings
Check-in and check-out using the Best Western Mobile Concierge platform
Unnecessary items removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens
Face coverings required in hotel common areas
Heightened cleaning protocols for high-traffic areas and high-touch surfaces
Housekeeping services upon request for shorter visits and after every third night during longer stays
Every hotel will designate a "Commitment to Clean Captain", each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols
Travel-size hand sanitizer available at the front desk or in guest rooms
Face coverings are required to enter the hotel and in common areas
Re-designed check-in process to reduce contact
Signs and visual cues to help keep six feet of distance between others
Housekeeping service provided every seven days, or housekeeping on request
Housekeeping receiving additional cleanliness training focused on disinfection of high-touch areas in guestrooms
Teams use a detailed checklist to ensure all frequently touched areas—including handles, luggage carts, elevator buttons and more—are disinfected frequently throughout the day.
Disinfecting frequently touched areas throughout room, launder using CDC approved settings, changing shower curtains between guests and removing all marketing materials, pen and paper and non-disposable items from the guestroom
Face masks required for all guests and other individuals entering the hotel, in public areas, including entryways, lobbies, hallways, laundry areas and elevators
Practicing social distancing and providing special training for hotel teams
Providing face masks, gloves and other PPE to hotel employees
Expanded cleaning practices with trusted disinfectants and cleansers
Managers inspecting all rooms prior to check-in as part of a 10-point room cleaning process
Implementing contactless check-out
Modified housekeeping processes to provide you with choices for when and how your room is cleaned
Contact hotel for specific cleanliness and safety measures.
Contact hotel for specific cleanliness and safety measures.
Face coverings required in all indoor public areas at all hotels throughout the U.S., Caribbean and Latin America for guests and Team Members. Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world.
After a room is thoroughly cleaned, a housekeeping inspector verifies the room meets the CleanStay standards and places the Hilton CleanStay Room Seal to indicate a room has not been accessed since cleaning
Housekeeping services tailored to guests comfort level
Extra disinfection of the most frequently touched guest room areas
Contactless check-in and guest-accessible disinfecting wipes
Removing pen, paper and guest directory from rooms
Changes to in-room room service, breakfast and dining options and providing designated locations and guidelines for contactless food delivery
Face masks or coverings required in all public areas at all Hyatt hotels globally
Protective masks and other equipment worn by hotel colleagues
New and enhanced digital amenities in the World of Hyatt app including mobile check-in and checkout, grab-and-go meal ordering and hotel stay bill
Increased frequency of cleaning with hospital-grade disinfectants of public spaces and guestroom surfaces
Prominently placed hand sanitizer stations throughout hotels
Social distancing guidance in public areas across hotel properties
Hygiene & Wellbeing Leader to help ensure new protocols are being met
Colleague temperature checks at Hyatt hotels globally, and guest temperature checks at some locations in compliance with local government requirements and in light of local situations and practices
Face coverings are required in all public spaces at our hotels in the Americas
Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out
Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts and best practices for pools, fitness centers and lounges
Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology and the addition of in-room IHG Clean Promise cards with cleaning procedures
New standards and service approach to buffets, banquets, room-service and catering
Updated colleague training and certification
Contact hotel for specific cleanliness and safety measures.
Guests and team members asked to have a face covering/mask on, prior to entering the hotel
Temperature checks for team members and vendors
Cleaning guestrooms, meeting rooms, outlets, corridors and public areas with a Peroxide Multi Surface Cleaner and Disinfectant, an EPA approved product effective against emerging viral pathogens and COVID-19, including the frequent cleaning of “high touch areas” such as telephones, remote controls, door handles, light switches, elevators and table tops, among others
Complimentary hand-sanitizer and bottle of water in guestrooms
Addition of social distancing markers and signage
Hand sanitizer stations have been added to high traffic guest areas
Offering contactless experiences
Leaving occupied guestrooms vacant for 24 hours upon checkout
Face coverings are required for guests and associates in all indoor public areas in North America, the Caribbean and Latin America
Thoroughly cleaning all guest room surfaces with hospital-grade disinfectants
Hand sanitizing stations at hotel entrances, front desks, elevator banks and meeting spaces
Signage in public spaces to remind guests to maintain social distancing
New cleaning technologies to include electrostatic sprayers
Using air purifying systems that are effective against viruses in the air and on surfaces
The mobile app can be used to check in, access your room and order room service
Placing disinfecting wipes in each room for guests' personal use
Customers decide whether they want to use cleaning service during their stay
New cleaning and disinfection protocols, including new cleaning equipment and products
Stay Safe ambassador in each hotel to guarantee the implementation of the Stay Safe program
After disinfection of rooms and meeting rooms, all frequently used items (glasses and remote control) and the entrance to the room will be sealed
Hand sanitizer dispensers placed in public areas and customers may buy prevention kits
Customers contacted prior to arrival about the measures being taken and what their stay will be like
Temperature checks for all guests and/or collection of guest health declaration forms in certain jurisdictions
Disinfection kits easily available to guests and employees
Frequent and regular sanitation of high-contact points
Use of technology to enhance guest experience and safety
Hygiene Ambassadors to ensure measures are implemented
Enhanced food safety protocols, deep cleaning and meals served individually
Partnering with SGS, the world's leading inspection, verification, testing and certification company, to ensure hotel protocols have been adapted to current needs, minimizing the risk of the spreading of COVID-19
To minimize interaction and direct contact with surfaces at NH hotels, offering various technical and digital solutions to all our guests
Upgraded cleaning and sanitizing protocols
Food and beverage services tailored to the current situation
Social distancing rules with safety signage and redesigning of common areas
Safety equipment offered to all guests, staff and suppliers during their stay
All staff must meet the health requirements to work
Addition of a health and safety manager in every hotel
Daily health screenings for associates and staff
Increased frequency of sanitization with EPA-certified cleaners
Signage and distance indicators used throughout hotel high-traffic areas
Guest rooms will have a “Safe & Clean” seal of approval sticker upon completion
High-traffic areas will be designated as one-way passages to include wider aisles
Upon arrival, guests temperature is taken via thermal scanners and guests complete a health and travel declaration form
Luggage is sanitized with healthcare grade disinfectant
Complimentary Pan Pacific Cares Pack, comprising of hand sanitizer, sanitized wipes and face masks placed in all guest rooms
Each room is marked with a Pan Pacific Cares door hanger for every arriving guest to indicate a cleaned and sanitized room
Heightened cleaning and disinfecting protocols for guest rooms
Contact hotel for specific cleanliness and safety measures.
Contact hotel for specific cleanliness and safety measures.
All colleagues don face masks and are equipped with necessary PPE including gloves
Temperature screening conducted at all key entry points
Guests fill in health and travel declaration forms
Face masks, hand sanitizers and other PPE items available for guests
Incoming luggage and parcels disinfected
High touch points disinfected every 20 minutes
Limiting in-stay housekeeping frequency and observe safe distancing during service
Guests and team members required to wear face coverings in all indoor public areas
Rigorous cleaning protocols and the use of hospital-grade disinfectants from Ecolab
Adherence to 6-foot social distancing
Touchless check-in/out
Sanitizer available at high traffic/contact points
Full cleaning, sanitizing and sealing for new arrivals, mid-stay cleaning by request only
Enhanced Stay Safe with Sonesta training
Masks required in indoor public areas at all U.S. and Canada hotels
Disinfecting wipes with your key card at check-in
Complimentary travel-sized hand sanitizer for each room
More frequent cleaning and disinfecting of high-touch areas
Enhanced social distancing measures in public spaces
Enhanced cleaning and disinfection with Ecolab
RENTAL CARS
Face coverings are required inside Alamo facilities
Employees trained to implement new and more comprehensive cleaning measures
Vehicles thoroughly cleaned between every rental with particular attention to 20-plus high-touch points
Social distancing protocols implemented and limiting the number of passengers on shuttles
Frequently sanitizing touchable surfaces at branch locations
All employees required to wear masks at all times
Plexiglass-shield barriers at counters
Floor decals at rental counters to observe social distancing protocols
Disposable gloves and hand sanitizer available for customers
Paperless rental agreements
Limiting the amount of passengers on each shuttle bus
Vehicles thoroughly cleaned and disinfected with CDC-advised products between each rental
Partnering with Lysol to help shape disinfection protocols
All employees required to wear masks at all times
Plexiglass-shield barriers at counters
Floor decals at rental counters to observe social distancing protocols
Disposable gloves and hand sanitizer available for customers
Paperless rental agreements
Limiting the amount of passengers on each shuttle bus
Vehicle thoroughly cleaned and disinfected with CDC-advised products between each rental
Partnering with Lysol to help shape disinfection protocols
Customers and employees required to wear masks inside all Dollar Car Rental locations
Enhanced cleaning methods at branch locations and on shuttle buses
Added additional alcohol-based sanitizers
Vehicles cleaned and disinfected with a multi-point cleaning process
Reinforcing a rigorous cleaning process which includes high priority areas
Face coverings required inside all Enterprise locations
Employees trained to implement new and more comprehensive cleaning practices
Enhanced social distancing protocols on shuttles and inside branch locations
Sanitizing with a disinfectant that meets leading health authority requirements
Cars thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points
Customers and employees required to wear masks inside all Hertz locations
Vehicles cleaned and disinfected with a 15-point cleaning process
Introducing Hertz Gold Standard Clean, an enhanced vehicle disinfectant and sanitization process
Vehicle doors sealed to indicate a car has not been accessed since cleaning
Face coverings are required inside all National locations
Employees trained to implement new and more comprehensive cleaning practices
Enhanced social distancing protocols in shuttles and branch locations
Sanitizing with a disinfectant that meets leading health authority requirements
Cars thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points
Customers and employees required to wear masks inside all Thrifty Car Rental locations
Enhanced cleaning methods at branch locations and shuttle buses
Added additional alcohol-based sanitizers
Reinforcing a rigorous cleaning process which includes high priority areas
Vehicles cleaned and disinfected with a multi-point cleaning process
RIDE SHARE
All riders and drivers are required to wear face masks during the duration of the ride
All shared rides suspended
Sanitizer and face masks available for drivers to pick up outside of select Hubs, Driver Centers and Express Drive locations
Riders asked to keep car windows open
Riders asked to sit in the back seat
Riders and drivers are required to wear a face cover or mask during the duration of the trip
Riders asked to sit in the back to allow for more distance
Open widows to improve ventilation
Partnering with manufacturers and distributors to source cleaning supplies for drivers
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