Travel Industry Cleanliness and Safety Measures

May 19, 2020


Learn what airline, hotel and rental car companies are doing to keep customers, crew and staff safe throughout the coronavirus pandemic.


*information can change , please click on specific listings below for the most current updates


AIRLINES

  • The use of face masks is mandatory on all flights for passengers and crew

  • Customers may be subject to temperature scans

  • Passengers may be required to fill out health surveys and answer questions

  • Seat blocking and reverse boarding to maintain healthy distance onboard

  • Detailed manual-hygiene processes (in the entire cabin, service tables, seats, armrests, screens, windows, etc.)

  • Learn More

  • Fleet subjected to daily routines of deep cleaning and disinfection on contact surfaces

  • Antibacterial gel available at all contact points

  • PPE for flight attendant crew

  • Only closed product snacks offered

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  • Masks required for all customers and employees

  • Temperature checks without contact upon check-in

  • Blocking every adjacent seat in the Economy cabin

  • Electrostatic disinfectant spray and HEPA air filtration system

  • Disposable Customer Care Kits that include hand sanitizer and wipes

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  • Masks mandatory for all guests and employees

  • Social distancing decals throughout airports

  • Blocking all middle seats on large aircraft and aisle seats on smaller aircraft

  • Enhanced aircraft cleaning and expanded use of electrostatic sanitizing spray

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  • Masks required for all customers and employees

  • Updating and restricting seat assignments to allow for extra space

  • Stanchions at ticket counters and gates for social distancing measures

  • Electrostatic spraying and HEPA filters

  • Offering wipes and face masks to customers as supplies and conditions allow

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  • Alcohol disinfectant sprays and HEPA air filters

  • Inflight health announcements

  • Masks and other PPE equipment for cabin attendants and ground staff

  • Changes to inflight services and amenities

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  • HEPA air filtration systems

  • Environmental and surface disinfection

  • Crew supplied with face masks, gloves and antibacterial gel

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  • Mandatory to wear masks

  • Increasing cleaning teams and audit inspections

  • Disinfectant cleaning fluids used after every flight to thoroughly clean all hard surfaces

  • HEPA air filters

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  • Thorough cabin disinfection and deep cleaning

  • Increased temperature checks at Arrivals and Departures

  • Modified inflight services and amenities

  • Inflight health update broadcasts

  • Compulsory health declarations

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  • Due to the coronavirus crisis operations are suspended and will resume on July 3, 2020

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  • Masks required for all customers and employees

  • Blocking middle and select aisle/window seats in all cabins

  • Reducing the total number of passengers per flight

  • Changes to onboard services and amenities

  • Electrostatic sprayers and HEPA air filters

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  • Thermal scanning

  • Protective check-in barriers

  • Enhanced aircraft cleaning and disinfection

  • Modified inflight services

  • Personal protective gear and suits for crew

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  • Masks required for all customers

  • EPA disinfecting products used on all touch-points and surfaces

  • New aircraft fogging procedure

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  • Masks required for all customers and employees

  • Nightly cleaning process with the use of hospital grade disinfectant

  • Closure of airport VIP lounges and suspension of cabin service

  • Providing alcohol-based hand rub dispensers in aircraft for crew and passengers

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  • Disinfecting of air and all surfaces within aircraft between flights

  • Increased frequency in checking on-board air filtration systems

  • Employees and crew have access to 24/7 medical staff

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  • Masks required for all customers and crew-members

  • Increased aircraft cleaning each night and during extended ground time throughout the day

  • Limiting the number of seats for sale to allow for additional space

  • Adjustments to inflight service

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  • Adjusted boarding and disembarking process to avoid crowding

  • Whenever possible, leaving the middle seat empty to facilitate social distancing between passengers

  • Providing hand sanitizer gel in all aircraft

  • Masks for all crewmembers, as well as for passengers with symptoms

  • Removal of elements in seat pockets

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  • Masks mandatory for all crew and customers

  • Clearly visible distance information in all areas of the airport using floor markings or stands

  • Simplified onboard services and temporary suspension of onboard sales

  • Boarding by groups to keep safe distances

  • Seat assignments spaced apart as much as possible throughout the cabin

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  • Porter Airlines has temporarily suspended all flights due to COVID-19 until June 29, 2020

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  • Staff trained with the latest hygiene protocols and cleaning procedures recommended by IATA and WHO

  • HEPA air filtration systems

  • Arrivals from affected countries are screened to identify passengers with symptoms

  • Hand sanitizer readily available

  • Meal service equipment individually packaged

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  • Masks required for all customers and employees

  • Electrostatic disinfectant and anti-microbial sprays

  • Limiting the number of people onboard and boarding in groups of 10

  • Hand sanitizer and wipes available for customers

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  • Masks required for all customers and employees

  • Limiting seat selections and boarding from back-to-front

  • Changes to onboard service

  • Electrostatic spraying and HEPA air filters

  • Enhanced social distancing signage

  • Learn More



  • Continuously sanitizing aircraft

  • Before boarding, a health control survey and temperature check will be carried out

  • Antibacterial gel available at the airport and onboard

  • HEPA air filtration systems

  • Learn More


HOTELS

  • Housekeeping will not enter guest rooms for 24-72 hours after checkout, at which time the room, linens and all touch points will be cleaning with chemicals aimed at killing COVID-19

  • Protective masks and other equipment worn by hotel employees

  • Enhanced ‘Grab & Go’ breakfast offerings

  • Check-in and check-out using the Best Western Mobile Concierge platform

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  • Heightened cleaning protocols for high-traffic areas and high-touch surfaces

  • Furniture arrangements designed to encourage appropriate social distancing

  • Housekeeping "on-demand" option that allows guests to request delivery of additional items without having a housekeeper enter the room

  • Replacing breakfast buffet with pre-packaged breakfast items

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  • Re-designed check-in process to reduce contact

  • Social distancing signs and visual cues being installed throughout hotels

  • Replacing breakfast buffet with a grab & go format

  • Housekeeping receiving additional cleanliness training focused on disinfection of high-touch areas in guestrooms

  • Learn More

  • Practicing social distancing and providing special training for our teams

  • Providing face masks, gloves and other PPE to hotel employees

  • Expanded cleaning practices with trusted disinfectants and cleansers such as Spic and Span, Comet, Mr. Clean and Microban

  • Managers inspecting all rooms prior to check-in as part of a 10-point room cleaning process

  • Modifying housekeeping processes to provide you with choices for when and how your room is cleaned

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  • Contact hotel for specific cleanliness and safety measures

  • Learn More





  • Fitness centers and spas closed

  • Clean and disinfect all hard surfaces and critical objects with approved disinfectant spray

  • Increased cleaning frequency

  • Social distancing measures

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  • Placing a room seal on doors to indicate a room has not been accessed since cleaning

  • Extra disinfection of the most frequently touched guest room areas

  • Contactless check-in and guest-accessible disinfecting wipes

  • Removing pen, paper and guest directory from rooms

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  • Protective masks and other equipment worn by hotel colleagues

  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces

  • Prominently placed hand sanitizer stations throughout hotels

  • Social distancing guidance in public areas across hotel properties

  • Learn More


  • Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

  • Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centers and lounges

  • Visible verification of sanitized items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology

  • New standards and service approach to buffets, banquets, room-service and catering

  • Learn More



  • The Leading Hotels of the World encourage travelers to stay informed of the guidance provided by the World Health Organization and your local health authorities

  • Hotels are vigilantly evaluating and implementing measures to ensure a safe stay for guests

  • Learn More

  • Provided all properties with guidelines and trainings designed to help respond to COVID-19

  • Cleaning guestrooms and public areas with disinfecting sanitizer

  • Cleaning of “high touch areas” with disinfecting sanitizer

  • Appropriate use of PPE equipment by team members

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  • Thoroughly cleaning all guest room surfaces with hospital-grade disinfectants

  • Hand sanitizing stations at hotel entrances, front desks, elevator banks and meeting spaces

  • Signage in public spaces to remind guests to maintain social distancing

  • New cleaning technologies to include electrostatic sprayers

  • The mobile app can be used to check in, access your room and order room service

  • Learn More

  • All hotels and offices have implemented a Global Preparation and Response Protocol which includes regular updates on:

  • Detailed and scientifically verified information about the coronavirus, prevention, reaction and treatment.

  • Updated information and recommendations from international and national organizations.

  • Mandatory rules for hotels about health, prevention, response, the reporting and upscaling of information, and the movement and concentrations of people.

  • Mandatory rules for hotels about health, prevention, response, the reporting and upscaling of information, and the movement and concentrations of people.

  • Learn More

  • Rigorous cleaning and sanitization of guest rooms

  • Regular sanitization of contact points

  • Hand sanitizers placed at guest contact areas

  • Front desks equipped with infrared thermometers to conduct temperature checks

  • Provision of medical masks and gloves for customers upon request and availability

  • Learn More




  • Health inspection certificates

  • Advanced digital services

  • Upgraded cleaning and sanitizing protocols

  • Food and beverage services tailored to the current situation

  • Social distancing rules

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  • Daily health screenings for associates and staff

  • Increased frequency of sanitization with EPA-certified cleaners

  • Signage and distance indicators used throughout hotel high-traffic areas

  • Guest rooms will have a “Safe & Clean” seal of approval sticker upon completion

  • High-traffic areas will be designated as one-way passages to include wider aisles

  • Learn More





  • Contact hotel for specific cleanliness and safety measures

  • Learn More






  • Continuous cleaning of public spaces and high-contact surfaces

  • Providing antibacterial gel in all public areas

  • Modification to food and beverage services

  • Access to a primary health doctor who is available to assist guests onsite

  • Following strict hygiene protocols

  • Learn More



  • Use of ECOLAB hospital grade products for cleaning and disinfecting high-touch surfaces

  • Additional sanitation protocols

  • Contact hotel for specific cleanliness and safety measures

  • Learn More

  • Temperature screening conducted at all key entry points

  • Guests fill in health and travel declaration forms

  • Face masks, hand sanitizers and other PPE items available for guests

  • Incoming luggage and parcels disinfected

  • High touch points disinfected every 20 minutes

  • Learn More

  • Placing hand sanitizer stations at multiple locations throughout each hotel

  • Reviewing and increasing the frequency and rigor of existing cleaning and sanitizing procedures

  • Increasing the frequency of disinfectant protocols for common surfaces

  • Minimizing unnecessary physical contact and proximity of staff, guests and delivery personnel

  • Learn More

  • More frequent cleaning and disinfecting of high-touch areas

  • Enhanced social distancing measures in public spaces

  • Disinfecting wipes offered with your key card at check-in

  • Complimentary travel-size hand sanitizer for each room

  • Ecolab EPA-approved disinfectants

  • Learn More


RENTAL CARS

  • Employees trained to implement new and more comprehensive cleaning measures

  • Vehicles thoroughly cleaned between every rental with particular attention to 20-plus high-touch points

  • Social distancing protocols implemented on shuttles

  • Frequently sanitizing touchable surfaces at branch locations

  • Learn More

  • All staff wear masks and gloves, disposable gloves and hand sanitizer for customers

  • Social distancing floor markers at branch locations and limiting passengers on buses

  • Picking up your vehicle with minimal contact

  • Vehicle thoroughly cleaned and disinfected with CDC-advised products

  • Paperless rental agreements and receipts

  • Learn More


  • Enhanced techniques used to clean vehicles after each rental

  • Frequently cleaning facilities with recommended sanitizing products

  • Taking steps to ensure the welfare of employees

  • Learn More





  • Enhanced cleaning methods at branch locations and shuttle buses

  • Added additional alcohol-based sanitizers

  • Reinforcing a rigorous cleaning process which includes high priority areas

  • Learn More


  • Employees trained to implement new and more comprehensive cleaning practices

  • Enhanced social distancing protocols in shuttles and branch locations

  • Sanitizing with a disinfectant that meets leading health authority requirements

  • Cars thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points

  • Learn More


  • Vehicles cleaned and disinfected with a 15-point cleaning process

  • All interior surfaces wiped

  • Spotless exterior wash

  • Compartments checked and cleaned

  • Vehicle doors sealed to indicate a car has not been accessed since cleaning

  • Learn More



  • Employees trained to implement new and more comprehensive cleaning practices

  • Enhanced social distancing protocols in shuttles and branch locations

  • Sanitizing with a disinfectant that meets leading health authority requirements

  • Thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points

  • Learn More



  • Enhanced cleaning methods at branch locations and shuttle buses

  • Added additional alcohol-based sanitizers

  • Reinforcing a rigorous cleaning process which includes high priority areas

  • Learn More



RIDE SHARE


  • All shared rides suspended

  • Sanitizer and face masks available for drivers to pick up outside of select Hubs, Driver Centers and Express Drive locations

  • Riders asked to keep car windows open

  • Riders asked to wear a face covering

  • Riders asked to sit in the back seat

  • Learn More


  • Riders asked to sit in the back to allow for more distance

  • Riders and drivers asked to wear face coverings

  • Open widows to improve ventilation

  • Partnering with manufacturers and distributors to source cleaning supplies for drivers

  • Learn More



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1203 West Ridgeway Avenue   Waterloo, IA, 50701   (888) 625-0209

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