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STM Travel News - October 2017

October 11, 2017

Short's Travel News contains insightful news pieces to keep you informed in the travel industry and up-to-date with any new developments at Short's each month. Read, Enjoy & Share!

Customer Service Week

Last week, October 2nd-6th, companies across the country observed Customer Service Week. At Short's Travel, we celebrated the hard work and commitment that our agents offer to our travelers day in and day out. We had daily activities and prizes with contests ranging from fun photo entries to inspirational quotes to building "airplanes". Click here for some of Short's employees creative designs.


Short's Travel strives for continuous improvement in our products and services to best serve you, our client. To continue this promise to you, we are excited to announce a new product will be released this quarter!  HINT: You'll be able to "alert" your travelers and "track" them as well! Be on the lookout for Short's Travel's official announcement soon.

2018 Travel Talks

This past year, Short's was excited to bring our clients monthly travel talks on important industry topics, services, and ways you can stretch your dollar with Short's Travel.  Looking forward to 2018, we would like your opinion on what is important to you and your travelers! Please email on topics you would be interested in learning more about in Short's 2018 Travel Talks!


Delta Flights to Offer Free in Flight Texting

Free messaging will be available on Gogo-enabled Delta flights for planes with two or more cabins, leaving out 130 smaller 50-seat regional jets. Travelers will be able to access the feature through Delta's Wi-Fi portal page,, where they will be given a choice to use open a connection to use free internet-enabled chat programs or purchase full-featured Wi-Fi. More

United Airlines to Let Passengers Bid on Overbooked Flights

In response to the notorious dragging of a seated passenger in April, United Airlines is set to launch a program that lets passengers on overbooked flights make a bid on how much compensation they will take to give up their seats. More

U.S. Hotel Fees Forecast to Reach $2.7 Billion

For the ninth year in a row since 2009, U.S. hotels are expected to collect from guests a record amount of total fees and surcharges. The estimated 2017 tally increased 3.84 percent to $2.7 billion compared with the $2.6 billion collected in 2016 despite the fact that occupied room nights in 2017 were fewer than expected. More

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