AIRLINES ASKING FOR MOBILE NUMBERS TO KEEP TRAVELERS UPDATED IN CASE OF TRAVEL DISRUPTIONS
IATA issues resolution 830d, whereby airlines will now use traveler contact information provided to communicate any notifications to travelers. Airlines have made a major investment in a new notification system to keep travelers well informed and improve upon poor customer service. Short's Travel Management is taking the necessary steps to prepare for this change. Please communicate to your travelers that IATA regulations require traveler's mobile number and/or email address in their booking to enable airlines to notify travelers of any flight disruptions or changes.
For more information, please refer to this formal update with FAQs
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