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Short's Travel Management Elevates the Customer Experience, Signs with Upside Business Travel

September 29, 2020

WASHINGTON, Sept. 29, 2020 /PRNewswire/ -- Upside Business Travel ("Upside"), the one-stop-shop corporate travel platform, this week announced Short's Travel Management ("STM") as the latest travel management company to sell a private-label version of Upside's technology. The partnership brings Upside's user-friendly digital travel experience to STM's clients and continues to expand Upside's TMC distribution strategy.

"There's no time like the present to reimagine what our customers expect of a travel solution," said David LeCompte, CEO at Short's Travel Management. "As business travel returns, we're putting our customers first by offering a modern, personalized travel experience that surpasses legacy tools. At the same time, we're gaining a partner that's motivated to create revenue management capabilities that support and promote our supplier relationships."

In sunsetting Short's Travel Online booking app, STM clients and partners will transition to Upside's platform to access:

  • An easy to use interface that includes key pandemic customer pain-points like health and safety data for both airlines and hotels, ATPCO's Next Generation Storefront, and various other customer-first features;

  • Better badging, machine learning, and incentive mechanisms to take control of how content is displayed;

  • Expedited customer onboarding; and

  • A tailored experience consistent with the STM brand.

"Our goal at Upside is to build a platform that elevates the TMC model both experientially and financially," said Jason Wynn, Chief Commercial Officer at Upside Business Travel. "We're excited to offer STM a better way to manage online sales that's a win-win in the interest of their customers and the agency."

This is the second agency partnership announced by Upside to date. Earlier this month, Upside announced their collaboration with Omega World Travel ("Omega"), where Upside will power the digital travel experience for Omega's clients. See full release

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