Airport Passage

Travel Industry Cleanliness and Safety Measures

Learn what airline, hotel and rental car companies are doing to keep customers, crew and staff safe throughout the coronavirus pandemic.

*Updated October 19, 2020

**Information can change, please click on specific listings below for the most current updates

Airlines

AEROMEXICO

  • The use of face masks is mandatory throughout the travel journey for all passengers and crew

  • Scanning the temperature and conducting health interviews with all passengers

  • Reverse boarding (first-rear rows ending with front rows)

  • Completely disinfect the entire cabin using a rigorous sanitization process

  • All food and beverages are individually packaged and sealed

  • Hand sanitizer offered when boarding and individual hand sanitizer packets are available to all passengers on international flights

  • All team members provided with protective equipment

  • Learn More

ALASKA AIRLINES

  • Masks required for the duration of the flight, including boarding and deplaning, for all employees and guests ages 2 and over. Masks with valves, mesh material or holes of any kind will not be allowed.

  • Individual hand-sanitizer wipes are available on board and hand sanitizing stations placed throughout the airport

  • Board by row numbers in small groups from back to front

  • Guests will be asked to complete a health agreement as part of the check-in process

  • Limiting the number of guests on flights and blocking seats through November 30, 2020

  • Use of electrostatic disinfectant sprayers and a dedicated cleaning crew covers the most critical areas between flights

  • Helping guests travel to destinations that require a negative COVID-19 test result

  • Learn More

AVIANCA

  • Face masks mandatory from the entrance of the airport until the end of the trip

  • Each passenger will undergo temperature checks/screenings at the airport

  • Boarding in small groups, maintaining social distancing

  • Onboard safety announcements

  • Surface disinfecting wipes available onboard some flights

  • Changes to in-flight services and amenities

  • All crew will be using face masks, gloves and other PPE items

  • Planes disinfected between each flight

  • Learn More

COPA AIRLINES

  • Face masks required to enter the airport, and is required to keep on throughout the flight

  • Flights boarded by groups, from back to front

  • Temperature checks for all passengers

  • Sanitary kit with a face mask and disinfecting wipes provided onboard

  • Modified in-flight services and amenities

  • When possible, the aisle seats in the last three rows of the aircraft will be kept unoccupied

  • Enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles and entertainment centers between each flight

  • Learn More

FRONTIER AIRLINES

  • Masks required for all customers and employees throughout the travel experience. The only exception is for children under the age of 2. Open-chin triangle bandannas, face coverings containing vents, valves or mesh material, and face shields are not acceptable as face-coverings.

  • Temperature screening at the gate for all passengers and crew

  • Passengers asked to accept the health acknowledgement upon check-in

  • Signage and floor markers placed throughout the airport to maintain social distancing

  • An Aircraft Appearance Team spends 4-6 hours every night thoroughly cleaning the aircraft's interior from top to bottom using industry-recommended disinfectant

  • Learn More

JETBLUE

  • Masks required for all customers (2 years and older) and crewmembers during check-in, boarding and in-flight. Masks with vents or exhalation valves are not permitted. Plastic face shields may be work in addition to a face covering but not in place of one.

  • Blocking middle seats on larger aircraft and aisle seats on smaller aircraft for those not traveling together through December 1, 2020

  • Providing personal protection packs to customers before boarding, including hand sanitizer and disinfectant wipes

  • All travelers required to complete a health declaration

  • Implementing a back-to-front boarding process

  • Streamlining onboard service to minimize physical interactions

  • Increased aircraft cleaning before every flight and overnight, including surfaces that are touched most like tray tables

  • Piloting Honeywell's UV Cabin System as another layer of protection against viruses and bacteria

  • Learn More

PORTER AIRLINES

  • Porter Airlines has temporarily suspended all flights due to COVID-19 until December 15, 2020.

  • Learn More

UNITED AIRLINES

  • Masks required for all customers (ages 2 and older) and employees throughout the travel experience. The face mask or covering may not have any vents or openings. A face shield does not count as a face covering.

  • Customers required to complete a "Ready-to-fly" checklist at check-in

  • Boarding fewer customers at a time and boarding back-to-front

  • For regularly scheduled flights that are expected to be fairly full, letting customers change flight with no change fee or receive a travel credit

  • Changes to onboard service and amenities

  • Providing hand sanitizer wipes as you board the aircraft

  • Learn More

AEROMAR

  • Face masks required at all times

  • Passengers must complete a questionnaire upon check-in

  • Fleet is subjected to daily routines of deep cleaning and disinfection, on contact surfaces

  • Antibacterial gel available at all contact points

  • PPE for flight attendant crew and staff

  • Social distancing when boarding and at the gate

  • All food on board are closed products

  • Auxiliary ground transportation to reach the plane undergoes a sanitization process after each journey

  • Disinfection protocol applied upon reaching 10,000 feet

  • Learn More

AMERICAN AIRLINES

  • Masks required in the airport and while flying for all employees and customers ages 2 and older. Any mask with exhaust valves or vents, made with mesh or lace and face coverings that don't cover the nose and mouth are prohibited.

  • During check-in, travelers will be asked to confirm they have been free of COVID-19 symptoms for the past 14 days

  • Installing commercial-grade shields at boarding gates and service desks

  • Encouraging physical distancing throughout the airport and while boarding the plane

  • Adding hand sanitizing stations throughout the airport and onboard

  • Treating planes with SurfaceWise®2, a breakthrough coating that provides enhanced protection by sustained killing of 99.9% of viruses, including coronaviruses, on surfaces

  • Learn More

BRITISH AIRWAYS

  • Face masks required at all times in the airport and onboard

  • Personal protection pack provided on board containing antibacterial wipes and hand sanitizer

  • Every key surface is disinfected after every flight and aircraft cleaned from nose to tail every day

  • Social distancing markers throughout the airport and at the boarding gate

  • Implementing a new boarding process

  • Hand sanitizing stations throughout the airport and next to high touchpoints

  • Changes to in-flight services and amenities

  • Learn More

DELTA

  • Masks required for all customers and employees ages 2 and older throughout travel. Any mask with an exhaust valve is not approved as an acceptable face mask.

  • Blocking the selection of middle seats and limiting the number of customers on board through January 6, 2021

  • Customer self-health assessment upon check-in

  • Boarding in groups of 10 from back to front

  • Complimentary Care Kits with a face mask and sanitizing wipe will be available upon request

  • Aircraft have to pass a spot check before boarding. If an aircraft doesn't pass, the cleaning crew will be called back

  • To reduce service touchpoints, food and beverage offerings have been pared down

  • Learn More

GOL AIRLINES

  • Masks required for all customers and employees

  • Nightly cleaning process with the use of hospital grade disinfectant

  • Closure of airport VIP lounges and suspension of cabin service

  • Providing alcohol-based hand rub dispensers in aircraft for crew and passengers

  • Learn More

LATAM AIRLINES

  • Mandatory use of face masks for all passengers and crew

  • Adjusted boarding and disembarking process to avoid crowding

  • Thorough disinfection on all contact surfaces of the aircraft before and after every flight

  • Modified in-flight services and amenities

  • Crew will promote social distancing on board and will organize passengers in order to avoid crowding when boarding, upon arrival, etc.

  • Learn More

QATAR AIRWAYS

  • Face masks required at all times for passengers and crew

  • Face shields will be distributed at the airport and are to be worn when boarding and disembarking. Economy class required to wear them on board. Business Class are asked to wear them at their own discretion

  • Modified boarding process

  • All cabin crew will wear PPE suits in addition to masks, protective glasses and gloves

  • Arrivals from affected countries are screened to identify passengers with symptoms

  • Protective kits containing a face mask, gloves and hand sanitizer gel will be distributed to all passengers on board

  • Modified in-flight services and amenities

  • All aircraft are disinfected after every flight

  • Learn More

VOLARIS

  • Face masks required during the entire travel process

  • Disinfectant mats at the aircraft door, antibacterial gel available and temperature checks before boarding

  • Continuously sanitizing aircraft

  • Modified boarding process to respect safe distances, boarding in small groups

  • Baggage sprayed with disinfectant to keep it free of viruses and bacteria before it goes out in the conveyor belt

  • Crew will wear masks, gloves and face shields or protection glasses

  • Learn More

AIR CANADA

  • Mandatory face coverings for all employees and customers over the age of 2. Masks with an exhalation valve, bandanas and scarves no longer qualify as acceptable face coverings.

  • Health screening questions and pre-flight infrared temperature checks for customers

  • Complimentary Customer Care Kits to include a complimentary mask, bottled water, hand sanitizer, disinfecting wipes, headset and snack

  • As of July 1, a notification email will be sent to customers prior to check-in if the flight is reaching capacity in Economy Class. This is to allow customers to explore other options if more space is preferred onboard

  • All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning

  • Boarding process has changed to minimize contact and ensure appropriate distancing

  • Changes to in-flight services and amenities

  • Learn More

ANA

  • Masks required throughout the airport and flight for customers, employees and ground staff

  • Antibacterial wipes available in-flight

  • Installing social distance markers for passengers to queue while securing a safe distance

  • Boarding will begin with passengers seated at window seats towards the rear end of the cabin. Priority boarding is temporarily suspended.

  • International aircraft disinfected after every flight, domestic aircraft cleaned every night

  • Changes to in-flight services and amenities

  • To avoid congestion in the cabin, passengers are requested to carry less baggage on board

  • Cleansing wipes available in-flight

  • Learn More

CATHAY PACIFIC

  • All staff and passengers are required to wear face coverings throughout the flight and at the airport

  • All passengers are temperature checked

  • Blocking off seats wherever possible

  • Thorough sanitization of all surfaces - from in-flight screens to air conditioning controls - between every flight

  • Modified in-flight services and amenities

  • Health declarations upon check-in

  • Masks, gloves and goggles provided for all crew

  • Learn More

EMIRATES

  • Face masks required in the airport, during boarding and on board for all persons ages 6 and older

  • Complimentary travel hygiene kit containing a mask, gloves, hand sanitizer and antibacterial wipes

  • Social distancing dots on the floor to help everyone keep a safe distance in the queues approaching the gate

  • Passengers will pass through thermal scanners

  • Boarding in small groups from back to front

  • After every trip aircraft go through an enhanced cleaning and disinfection process

  • Modified in-flight services and amenities

  • Cabin crew will be in full PPE

  • Learn More

INTERJET AIRLINES

  • Face masks required at all times at the airport, during the flight and disembarking the plane for customers and employees

  • All passengers checked for COVID-19 symptoms

  • Antibacterial gel available at high contact points

  • Social distancing when boarding and at gate area

  • Aircraft disinfected and cleaned before and after each flight

  • Changes to in-flight services and amenities

  • Learn More

LUFTHANSA

  • Masks mandatory for crew and customers at all times. Face shields, FFP2 masks with a valve, scarves and shawls are not permitted on board.

  • Clearly visible distance information in all areas of the airport using floor markings or stands

  • Simplified onboard services

  • Contactless boarding by groups

  • Upon boarding, disinfectant wipes will be provided

  • Self medical check upon check-in

  • Cabins thoroughly cleaned before and after each flight

  • Learn More

SOUTHWEST AIRLINES

  • Masks required for all customers (ages 2 and older) and employees. Face coverings with holes, exhalation valves or those made solely of materials like mesh or lace fabrics will not be accepted. Masks that cannot be secured under the chin, including bandanas and face shields will not be accepted. Face shields may be worn in addition to face coverings, but not in place of face coverings. Neck gaiters may be worn as face coverings so long as they cover the nose and mouth and are secured under the chin.

  • Middle seats open to provide customers more personal space onboard through November 30, 2020

  • Electrostatic disinfectant and anti-microbial sprays

  • Boarding in groups of 10

  • Hand sanitizer and wipes available for customers

  • Planes deep cleaned from nose to tail for nearly 6-7 hours every night

  • Learn More

 

Hotels

BEST WESTERN HOTELS & RESORTS

  • Face coverings are required in hotel indoor public areas in the U.S. and Canada

  • If possible, housekeeping will not enter guest rooms for 24-72 hours after checkout, at which time the room, linens and all touch points will be cleaned with chemicals aimed at killing COVID-19

  • Daily housekeeping service will be by request only

  • Protective masks and other equipment worn by hotel employees

  • Sanitizing stations or wipes available throughout hotels

  • Enhanced ‘Grab & Go’ breakfast offerings

  • Check-in and check-out using the Best Western Mobile Concierge platform

  • Learn More

EXTENDED STAY AMERICA HOTELS

  • Face masks required for all guests and other individuals entering the hotel, in public areas, including entryways, lobbies, hallways, laundry areas and elevators

  • Practicing social distancing and providing special training for hotel teams

  • Providing face masks, gloves and other PPE to hotel employees

  • Expanded cleaning practices with trusted disinfectants and cleansers

  • Managers inspecting all rooms prior to check-in as part of a 10-point room cleaning process

  • Implementing contactless check-out

  • Modified housekeeping processes to provide you with choices for when and how your room is cleaned

  • Learn More

HILTON HOTELS & RESORTS

  • Face coverings required in all indoor public areas at all hotels throughout the U.S., Caribbean and Latin America

  • Placing a Hilton CleanStay Room Seal on doors to indicate a room has not been accessed since cleaning

  • Tailored housekeeping services to guests comfort level

  • Extra disinfection of the most frequently touched guest room areas

  • Contactless check-in and guest-accessible disinfecting wipes

  • Removing pen, paper and guest directory from rooms

  • Changes to in-room room service, breakfast and dining options and providing designated locations and guidelines for contactless food delivery

  • Learn More

THE LEADING HOTELS OF THE WORLD

  • Partnered with Leading Quality Assurance (LQA) to develop new hygiene standards

  • Gold standard cleanliness accreditation

  • Enhanced hygiene standards

  • Social distancing practices

  • Employee temperature checks

  • Learn More

MELIA HOTELS & RESORTS

  • Customers decide whether they want to use cleaning service during their stay

  • New cleaning and disinfection protocols, including new cleaning equipment and products

  • Stay Safe ambassador in each hotel to guarantee the implementation of the Stay Safe program

  • After disinfection of rooms and meeting rooms, all frequently used items (glasses and remote control) and the entrance to the room will be sealed

  • Hand sanitizer dispensers placed in public areas and customers may buy prevention kits

  • Learn More

OMNI HOTELS & RESORTS

  • Daily health screenings for associates and staff

  • Increased frequency of sanitization with EPA-certified cleaners

  • Signage and distance indicators used throughout hotel high-traffic areas

  • Guest rooms will have a “Safe & Clean” seal of approval sticker upon completion

  • High-traffic areas will be designated as one-way passages to include wider aisles

  • Learn More

REAL HOTELS & RESORTS

  • Contact hotel for specific cleanliness and safety measures.

  • Learn More

WYNDHAM HOTELS & RESORTS

  • Masks required in indoor public areas at all U.S. and Canada hotels

  • Disinfecting wipes with your key card at check-in

  • Complimentary travel-sized hand sanitizer for each room

  • More frequent cleaning and disinfecting of high-touch areas

  • Enhanced social distancing measures in public spaces

  • Enhanced cleaning and disinfection with Ecolab

  • Learn More

CHOICE HOTELS

  • Face coverings required in hotel common areas

  • Heightened cleaning protocols for high-traffic areas and high-touch surfaces

  • Housekeeping services upon request for shorter visits and after every third night during longer stays

  • Every hotel will designate a "Commitment to Clean Captain", each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols

  • Personal hand sanitizer available at all hotels

  • Learn More

SANTAFE HOTEL GROUP

  • Contact hotel for specific cleanliness and safety measures.

  • Learn More

HYATT HOTELS AND RESORTS

  • Face masks or coverings required in all public areas at all Hyatt hotels globally

  • Protective masks and other equipment worn by hotel colleagues

  • New and enhanced digital amenities in the World of Hyatt app including mobile check-in and checkout, grab-and-go meal ordering and hotel stay bill

  • Increased frequency of cleaning with hospital-grade disinfectants of public spaces and guestroom surfaces

  • Prominently placed hand sanitizer stations throughout hotels

  • Social distancing guidance in public areas across hotel properties

  • Hygiene & Wellbeing Leader to help ensure new protocols are being met

  • Learn More

LOEWS HOTELS

  • Guests and team members asked to have a face covering/mask on, prior to entering the hotel

  • Temperature checks for team members and vendors

  • Continuous water and air testing

  • Complimentary hand-sanitizer and bottle of water in guestrooms

  • Addition of social distancing markers and signage

  • Hand sanitizer stations have been added to high traffic guest areas

  • Offering contactless experiences

  • Leaving occupied guestrooms vacant for 24 hours upon checkout

  • Learn More

MILLENNIUM HOTELS AND RESORTS

  • Temperature checks for all guests and/or collection of guest health declaration forms in certain jurisdictions

  • Disinfection kits easily available to guests and employees

  • Frequent and regular sanitation of high-contact points

  • Use of technology to enhance guest experience and safety

  • Hygiene Ambassadors to ensure measures are implemented

  • Enhanced food safety protocols, deep cleaning and meals served individually

  • Learn More

PAN PACIFIC HOTELS GROUP

  • Upon arrival, guests temperature is taken via thermal scanners and guests complete a health and travel declaration form

  • Luggage is sanitized with healthcare grade disinfectant

  • Complimentary Pan Pacific Cares Pack, comprising of hand sanitizer, sanitized wipes and face masks placed in all guest rooms

  • Each room is marked with a Pan Pacific Cares door hanger for every arriving guest to indicate a cleaned and sanitized room

  • Heightened cleaning and disinfecting protocols for guest rooms

  • Learn More

SHANGRI-LA HOTELS AND RESORTS

  • All colleagues don face masks and are equipped with necessary PPE including gloves

  • Temperature screening conducted at all key entry points

  • Guests fill in health and travel declaration forms

  • Face masks, hand sanitizers and other PPE items available for guests

  • Incoming luggage and parcels disinfected

  • High touch points disinfected every 20 minutes

  • Limiting in-stay housekeeping frequency and observe safe distancing during service

  • Learn More

DRURY HOTELS

  • Face coverings are required to enter the hotel and in common areas

  • Re-designed check-in process to reduce contact

  • Signs and visual cues to help keep six feet of distance between others

  • Housekeeping service provided every seven days, or housekeeping on request

  • Housekeeping receiving additional cleanliness training focused on disinfection of high-touch areas in guestrooms

  • Disinfecting frequently touched areas throughout room, launder using CDC approved settings, changing shower curtains between guests and removing all marketing materials, pen and paper and non-disposable items from the guestroom

  • Learn More

HOTEIS REAL PORTUGAL

  • Contact hotel for specific cleanliness and safety measures.

  • Learn More

IHG HOTELS & RESORTS

  • Face coverings are required in all public spaces at our hotels in the U.S. and Canada

  • Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

  • Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts and best practices for pools, fitness centers and lounges

  • Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology and the addition of in-room IHG Clean Promise cards with cleaning procedures

  • New standards and service approach to buffets, banquets, room-service and catering

  • Updated colleague training and certification

  • Learn More

MARRIOTT HOTELS & RESORTS

  • Face coverings are required for guests and associates in all indoor public areas in North America, the Caribbean and Latin America

  • Thoroughly cleaning all guest room surfaces with hospital-grade disinfectants

  • Hand sanitizing stations at hotel entrances, front desks, elevator banks and meeting spaces

  • Signage in public spaces to remind guests to maintain social distancing

  • New cleaning technologies to include electrostatic sprayers

  • The mobile app can be used to check in, access your room and order room service

  • Placing disinfecting wipes in each room for guests' personal use

  • Learn More

NH HOTEL GROUP

  • Partnering with SGS, the world's leading inspection, verification, testing and certification company, to ensure hotel protocols have been adapted to current needs, minimizing the risk of the spreading of COVID-19

  • Advanced digital services to include online guest service and digital guest relations service

  • Upgraded cleaning and sanitizing protocols

  • Food and beverage services tailored to the current situation

  • Social distancing rules with safety signage and redesigning of common areas

  • Safety equipment offered to all guests, staff and suppliers during their stay

  • All staff must meet the health requirements to work

  • Addition of a health and safety manager in every hotel

  • Learn More

POSADAS

  • Contact hotel for specific cleanliness and safety measures.

  • Learn More

SONESTA HOTELS

  • Guests required to wear face coverings in all indoor public areas

  • Rigorous cleaning protocols and the use of hospital-grade disinfectants from Ecolab

  • Adherence to 6-foot social distancing

  • Touchless check-in/out

  • Sanitizer available at high traffic/contact points

  • Full cleaning, sanitizing and sealing for new arrivals, mid-stay cleaning by request only

  • Enhanced Stay Safe with Sonesta training

  • Learn More

 

Ground Transportation

ALAMO RENT A CAR

  • Face coverings are required inside Alamo facilities

  • Employees trained to implement new and more comprehensive cleaning measures

  • Vehicles thoroughly cleaned between every rental with particular attention to 20-plus high-touch points

  • Social distancing protocols implemented and limiting the number of passengers on shuttles

  • Frequently sanitizing touchable surfaces at branch locations

  • Learn More

DOLLAR CAR RENTAL

  • Customers and employees required to wear masks inside all Dollar Car Rental locations

  • Enhanced cleaning methods at branch locations and on shuttle buses

  • Added additional alcohol-based sanitizers

  • Vehicles cleaned and disinfected with a multi-point cleaning process

  • Learn More

NATIONAL CAR RENTAL

  • Face coverings required inside all National locations

  • Employees trained to implement new and more comprehensive cleaning practices

  • Enhanced social distancing protocols in shuttles and branch locations

  • Sanitizing with a disinfectant that meets leading health authority requirements

  • Thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points

  • Learn More

UBER

  • Riders and drivers are required to wear a face cover or mask during the duration of the trip

  • Riders asked to sit in the back to allow for more distance

  • Open widows to improve ventilation

  • Partnering with manufacturers and distributors to source cleaning supplies for drivers

  • Learn More

AVIS CAR RENTAL

  • All employees required to wear masks at all times

  • Plexiglass-shield barriers at counters

  • Floor decals at rental counters to observe social distancing protocols

  • Disposable gloves and hand sanitizer available for customers

  • Paperless rental agreements

  • Limiting the amount of passengers on each bus

  • Vehicle thoroughly cleaned and disinfected with CDC-advised products between each rental

  • Learn More

ENTERPRISE RENT-A-CAR

  • Face coverings required inside all Enterprise locations

  • Employees trained to implement new and more comprehensive cleaning practices

  • Enhanced social distancing protocols on shuttles and inside branch locations

  • Sanitizing with a disinfectant that meets leading health authority requirements

  • Cars thoroughly cleaned between every rental with particular attention to more than 20-plus high-touch points

  • Learn More

THRIFTY CAR RENTAL

  • Customers and employees required to wear masks inside all Thrifty Car Rental locations

  • Enhanced cleaning methods at branch locations and shuttle buses

  • Added additional alcohol-based sanitizers

  • Reinforcing a rigorous cleaning process which includes high priority areas

  • Learn More

BUDGET CAR RENTAL

  • All employees required to wear masks at all times

  • Plexiglass-shield barriers at counters

  • Floor decals at rental counters to observe social distancing protocols

  • Disposable gloves and hand sanitizer available for customers

  • Paperless rental agreements

  • Limiting the amount of passengers on each bus

  • Vehicle thoroughly cleaned and disinfected with CDC-advised products between each rental

  • Learn More

HERTZ CAR RENTAL

  • Customers and employees required to wear masks inside all Hertz locations

  • Vehicles cleaned and disinfected with a 15-point cleaning process

  • Introducing Hertz Gold Standard Clean, an enhanced vehicle disinfectant and sanitization process

  • Vehicle doors sealed to indicate a car has not been accessed since cleaning

  • Learn More

LYFT

  • All riders and drivers are required to wear face masks during the duration of the ride

  • All shared rides suspended

  • Sanitizer and face masks available for drivers to pick up outside of select Hubs, Driver Centers and Express Drive locations

  • Riders asked to keep car windows open

  • Riders asked to sit in the back seat

  • Learn More

 

1203 West Ridgeway Avenue   Waterloo, IA, 50701   (888) 625-0209

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