ACCOUNT MANAGEMENT

Each of our clients are assigned with a Strategic Account Manager who is responsible for ensuring the success of the program from every aspect including: overall service delivery, measuring customer satisfaction, optimization of available technologies, and providing effective communication, training and marketing materials for travelers and travel arrangers. Call them what you want - our account managers will become your lifeline. 


I really appreciate how collaborative Mary is and I often ask her for ideas, previous experiences, problem solving solutions, etc. This is my first experience working with Short’s as a management team and I am very impressed with Mary and with the team. I’m appreciative that you guys are able to be so nimble and responsive.
— Kelly C., Senior Corporate Travel Manager, Corporate Client