ACCOUNT MANAGEMENT

Each of our clients are assigned with a Strategic Account Manager who is responsible for ensuring the success of the program from every aspect, including overall service delivery, measuring customer satisfaction, optimization of available technologies, and providing effective communication, training and marketing materials for travelers and travel arrangers. Call them what you want - our account managers will become your lifeline. 


I really appreciate how collaborative Mary is and I often ask her for ideas, previous experiences, problem solving solutions, etc. This is my first experience working with Short’s as a management team and I am very impressed with Mary and with the team. I’m appreciative that you guys are able to be so nimble and responsive.
— Kelly C., Senior Corporate Travel Manager, Corporate Client